Frequently Asked Questions
Here you'll find answers to the most frequently asked questions. If you can't find what you're looking for, don't hesitate to contact us.
Browse our catalogue, add products to your cart and proceed to checkout. You can pay by credit card, Apple Pay or Google Pay. You'll receive an order confirmation by email.
We accept credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. All payments are processed securely through Stripe with 256-bit SSL encryption. For more details, visit the Payment Methods page.
Shipping costs depend on the method selected and are calculated at checkout. We offer free shipping on orders above a certain threshold. All the details are available on the Payment Methods page.
Delivery times vary depending on the shipping method selected, generally between 2 and 5 working days for Italy. We use couriers specialised in wine transport to ensure that the bottles arrive in perfect condition.
After your order ships, you'll receive an email with the tracking number. You can monitor the delivery status from the Your Shipments section of your account.
You can request a modification or cancellation of an order by contacting us at info@vinoly.it before it is shipped. Once the order is in the shipping stage, it can no longer be modified.
You have 14 days from receipt to return unopened products in their original packaging. To start a return, contact us by email. For all the details, see the Returns and Refunds page.
Once the return has been received and verified, the refund is processed within 5-10 working days to the same payment method used for the purchase.
Absolutely. We work directly with wineries and producers, guaranteeing the authenticity and quality of every bottle. Each wine is selected by our team of experts.
Our wines are stored in environments with controlled temperature and humidity. Shipments are made with special packaging and, when necessary, with temperature-controlled transport to protect the wines during the journey.
You can contact us by email at info@vinoly.it or by phone at +39 02 500 427 27, Monday to Friday from 9:00 to 18:00. You can also use the form on the Contact page.
No, you can also purchase as a guest. However, by creating an account you'll be able to track your orders, save your addresses, create a wish list and access exclusive promotions.