The Vinoly guarantee
You buy from Vinoly. Vinoly answers for it.
Bottles leave from different wineries and wine shops, but your order is one and so is your contact. Here is what we guarantee on every bottle, whichever cellar it ships from.
Verified authenticity
Every seller joins by invitation and we write every product page ourselves. If a bottle doesn't match its description, we take it back and refund you.
Insured shipping
Each parcel leaves from whoever keeps the wine, in protective packaging and insured for the whole trip. A broken or missing bottle is replaced or refunded, no argument.
14-day returns
For sealed, intact bottles you have 14 days from delivery to change your mind. Write to us, we tell you how to ship them back, and we refund you on arrival.
How buying on Vinoly works
You pay Vinoly, not the winery. The seller is paid only once the wine has arrived and you have told us everything is fine. If you order from several wineries you receive several parcels, and you know it before paying, with each one's preparation time.
If something goes wrong
You write to us
From the order page, with "Report a problem": a conversation with Vinoly, with photos if needed. We are the ones talking to the winery.
We hold the seller's payment
Until the issue is closed, the seller isn't paid. We check with them and keep you posted.
We replace or refund
Broken, missing or not as described: we replace the bottle or refund the card you paid with.
We reply within one business day, on weekdays.
A question before ordering?
Write to us: a person answers, not an automated system.